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Privacy Policy

Effective Date: December 16, 2025

 

Catfé (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a booking, sign a waiver, or interact with us.

 

 

1. Information We Collect

 

We may collect the following information:

 

 

Personal Information

 

  • Name

  • Email address

  • Phone number

  • Emergency contact information

  • Billing information

  • Waiver details

 

 

Booking Information

 

  • Reservation details

  • Visit history

  • Membership or loyalty participation

 

 

Marketing Preferences

 

  • Email or SMS subscription preferences

 

 

Automatically Collected Data

 

  • IP address

  • Browser type

  • Device information

  • Website usage data (via cookies or analytics tools)

 

 

2. How We Use Your Information

 

We use your information to:

 

  • Process bookings and payments

  • Send reservation confirmations and reminders

  • Manage waivers and safety compliance

  • Operate loyalty and membership programs

  • Respond to customer inquiries

  • Improve our website and services

  • Send promotional communications (only if you opt in)

 

 

3. Marketing Communications

 

If you choose to opt in, we may send promotional emails or text messages about events, memberships, special offers, adoptable cats, and lounge updates.

 

You may unsubscribe at any time by:

 

  • Clicking “unsubscribe” in emails

  • Replying STOP to text messages

 

Standard message and data rates may apply.

 

Catfé does not sell personal information.

 

 

4. Sharing of Information

 

We may share information with trusted service providers who help us operate our business, including:

 

  • Website hosting providers (such as Wix)

  • Payment processors

  • Booking and loyalty platforms

  • Email and SMS service providers

 

These providers only receive information necessary to perform their services and are required to safeguard your data.

 

 

5. Food & Beverage Notice

 

Catfé features food and beverage options from small local businesses in our community. Any food-related purchases are prepared and handled by those businesses. Catfé is not responsible for allergens or food preparation practices.

 

 

6. Data Security

 

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee complete security.

 

 

7. California Privacy Rights (CCPA Notice)

 

If you are a California resident, you have the right to:

 

  • Request access to the personal information we collect about you

  • Request deletion of your personal information

  • Request information about how your data is used

 

To submit a request, please contact us at:

 

meow@catfe.la

Santa Clarita, California

 

Catfé does not sell personal information.

 

 

8. Children’s Privacy

 

Children under 13 should not provide personal information without parental consent.

 

 

9. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

 

10. Contact Us

 

Catfé

meow@catfe.la

Santa Clarita, California

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